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Job Description 

Coffee Shop Manager

Hours Per Week: Full Time – 40 hours

Salary: £22,000.00 – £24,000.00


Metronome is a new coffee shop nestled at the heart of Morden town centre. 

We’re looking for a full time Coffee Shop Manager with stellar experience; managing staff, possessing excellent Health and Safety knowledge, along with a keen eye for detail and willingness to get a job well done.  You’ll share our vision to develop a community hub and complement our sister company, a vibrant recording studio. This is the perfect opportunity to help build a business from the ground up.

We plan to open in February 2020 with a full-time contract starting then.  In the run up to opening its crucial for our Manager to be involved, we would pay an hourly rate for all the work leading up to the big launch date, this additional work could run alongside your existing role.

This is a super cool, friendly, casual space, with opening hours that occasionally extend to evenings. 

Customer service and satisfaction is one of our highest values, as well as impeccable levels of health & safety and hygiene. The successful candidate needs to be computer literate – it goes without saying that a passion for coffee and food is essential.

If you are looking for a genuine career in the Speciality Coffee industry, now is the perfect time to join us.


  • Leads by example in delivering exceptional customer service at all times
  • Coordinate and host events
  • Responsible and accountable for ensuring the smooth running of all operations 
  • Ensure a high level of efficiency from all employees 
  • Ensure that the bar area and shop is kept clean and tidy at all times
  • Responsible for opening and closing the site 
  • Cashing up and reconciling the till daily
  • Sourcing and managing stock, ordering, checking and accepting deliveries
  • Sourcing a range of ethical retail products 
  • Merchandising and managing POS
  • Inspect and maintain the equipment in the shop and flag any issues to the Director
  • Manage staff, including rotas and holiday phasing
  • Recruitment – promoting talent and developing succession plans 
  • Attend bi-weekly managers meeting and raise any issues for the site
  • Always maintain a safe workplace and adhere to health and safety legislation 
  • To resolve any customer complaints or direct the customer to the Director in instances where you cannot resolve the query or issue
  • Escalate any employee issues to the Director and/or HR Manager
  • To carry out all other reasonable requests as directed by the Director 


  • You are a people person with impeccable customer service skills
  • Able to bring fun to the workplace and ensure a happy, motivated and focused team
  • Have an understanding of operational KPI’s including sales, labour and waste
  • Exercise judgement on sales lines based on the wastage sheet of sale and demand
  • Proven experience working as a Manager in a retail business
  • Cash handling skills
  • Strong communication skills
  • Able to lead, coach and develop staff
  • Able to set and drive best quality standards and behaviours 
  • Be a personal fit: Engaging personality with honesty and straightforwardness
  • Willingness to always go the extra mile for our Customers
  • A passion for quality coffee


  • Cash tips
  • 28 days paid holiday including bank holidays
  • Join a friendly, supportive team – you concentrate on being the face and pace of Metronome, as the adjoining studio will undertake the majority of back office tasks
  • Free coffees all day long – 50% off when not working
  • Opportunity to get involved with the local community/support local charities
  • We value good mental health and offer informal counselling support if ever the going gets tough


Please apply using this link to our application form

Job Type: Full-time, 40 hours per week, to include some weekends and occasional evening/late night openings

Salary: £22,000.00 to £24,000.00 per year


Management: 1 year (Preferred)

Barista: 1 year (Preferred)

Speciality coffee: 1 year (Preferred)

Location: London, Greater London (Preferred)

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