Privacy and Security Policy

Crown Lane (“We”, “Our”, “Us”) is committed to protecting and respecting your privacy. For the purpose of the Data Protection Act 1998, the data controller is Crown Lane and our registered office address is Crown Lane Studio, 8b Crown Lane, Morden, London, SL4 5BL, and we will comply with our obligations under the Act.

This policy (together with our customer care policy and any other documents referred to on it) sets out the basis on which any personal data you provide to us, or that we collect from you, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we are going to treat it.


  1. Information we may collect from you

We may collect and process the following data about you:


  • Information you give us.

This is the information you give us about you by filling in forms on our site (“our site”) or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site with MyCrownLane; email us; make an enquiry about our services; place an order on our site; request a newsletter; enquire about our events; enquire or book a service, recording, rehearsal or mastering or when you report a problem with our website. The information you give us may include your name, address, email address and phone number, financial and credit card information, personal description and photograph, interests and preferences.


  • Information we collect about you.

With regard to each of your visits to our website we may automatically collect the following information:

Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform;


Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); information you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (clicking, scrolling, mouse-overs), and methods used to browse away from the page and any phone number used to call our customer care number.


  • Information we receive from other sources.

This is the information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share that data internally and combined with the data collected on this site.


  1. Why we collect your information and what we use it for

For MyCrownLane members, we use the information to carry out our obligations in relation to your free membership and contracts entered between you and us and to provide you with information, services, event details, benefits and assistance that you may request from us; we will use it to provide you with information about services you may be interested in; to help you recall previous transactions and services we provided; to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;  to notify you about the changes in our services; to provide our services for you and; to make suggestions and recommendations about our services that you may be interested in, including but not limited to suggestions and recommendations about events, offers, surveys, newsletters and publications.


For non-MyCrownLane members, we use the information to provide you with our marketing information; to provide you with information about our MyCrownLane membership benefits; to provide you with information about other services that you may be interested in; to enquire whether or not you would like to join us as members and; to provide you with information about our events that may interest you.


For strategic partners, contractors and suppliers we work with, we use the information to keep track of what you may or already have provided to us; to recall previous communications and transactions and to enquire what services you may or may not provide for us.


  1. Disclosure of your information
  • We may share your personal information with any member of our company.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our customer care policy and other agreements; or to protect the rights, property, or safety of Crown Lane, our customers, or others (including exchanging information with other companies and organisations for the purpose of fraud protection and credit risk reduction).


  1. Where we store your information

The data that we collect from you is stored in a cloud based Customer Relationship Management system. Any payment services will be conducted through Worldpay. Where we have given you a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and we do not have access to this information.


We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received our information, we will use strict procedures and security features to try to prevent unauthorised access.



  1. Cookie policy

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie policy.


  1. Your Rights

You have the right to ask us not to use your information for marketing purposes. We will usually inform you (when we collect your data) if we intend to use your data for such purposes. You can also exercise your right to prevent such processing by contacting us using one of the following methods:

By Email:

By telephone: 02085405643 

By Posting to: Crown Lane Productions Ltd. Crown Lane Studio, 8b Crown Lane, Morden, London, SM4 5BL


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


  1. Access to your information

The Act gives you the right to access the information held about you. Your right of access can be exercised in accordance with the Act.  In order to comply with your request, we may ask you to verify your identity. For any subsequent request, we may charge you an administrative fee to meet our cost in providing you with details of the information we hold about you.


  1. Changes to our policies

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any changes or updates to our privacy policy.